Here is a lovely example of how reviewing something that is bad is so much easier then reviewing something that is good. Last week I had intended on writing a review for a quote we received on finishing our basement. I had two pages written, but the service was so good and complete just for a quote that the review sounded more like an advertisement. It just wasn’t anything that would add value to anyone searching for their services because their web site and other reviewers covered it all. (It was also in need of an editor because it was bland AF.) Monday of this week I was supposed to get a quote from an electrician, well, if you’ve read the title you know where this is going.
8:30 am came and once again I was kicking myself for not putting up a note regarding the lack of working door bells. I wondered if he would park in the driveway and make his way up the side stairs just as the plumber and HVAC guys had, or maybe he’ll park in the driveway and make his way around to the front of the house just as Sam had attempted when she came to give us an estimate on our basement. (I knew who she was so I waved her in before she got too far.) Would he even park in the driveway at all?
8:40 am and I was hunting down the email with the appointment details. Yes, it was that Monday at about 8:30 am. Well, “about” leaves it a little iffy. I sat in silence at my laptop nestled between the front and side doors so I could hear anyone making their way up our squeaking steps.
8:50 am and I’m wondering if the traffic on I94 had him held up. It was a “parking lot” based on one facebook friend’s observation. The hubby even reported Waze taking him on a rather round about way to get to campus. I scowled at the temporary blinds, stuck in their down position because we put plastic over the windows to help protect against the cold snap that came through weeks ago, preventing me from seeing the comings and goings of the street. I can hardly wait to be able to see out our windows again.
8:55 am and I’m weighing my options. The appointment was going to be about an hour, I was expected at work about 10:30 and it was a 20ish minute drive there. I hadn’t eaten breakfast or packed a lunch. Should I leave a note in the door saying, “Thanks for Nothing” or call and check in like a rational human being, even though I hate making phone calls.
9:00 am I make my way back to the email and find a number to call. Paula, was apologetic, confirmed my appointment and said she’d call me back once she got a hold of the electrician.
9:05 am I get the call back. Apparently technology is to blame. The electrician had a new PC and my appointment didn’t carry over, so he was on another job in another town and I would have to reschedule. Now I’m pissed.
Really? Of all the appointments made mine got lost in the fields of data that is the cloud? What are you possibly using that the appointments in front of your face in the office don’t match the appointments in front of the face of the electrician going to the job? I could have been uber productive at work!
9:10 am I’m in a pissy mood as I pack up my laptop and lunch for the office. I even take some leftovers to make as breakfast, because Stir Fry is good any time of day even when I don’t use enough Soy Sauce.
On the one hand, accidents happen. I have lost appointments, both personally and professionally, at some point or another due to user error. On the other hand, I gave up several hours of work and being in proximity to awesome people, in hopes to give someone my money to do a job I probably could take on myself but would rather pay a professional to do. Yes, the office manager was apologetic, and there was nothing that could be done to get the electrician there at that point because neither time travel nor teleportation exists. However, a follow up email offering alternative appointments would have been appreciated, and if they had included a small discount off services for the mishap that would have been even better.
Now, I’ve got several options. I can schedule another appointment with the same service provider, I did reach out to them for a reason; they’re local, they come with good reviews, and have an excellent score with the BBB. I could reach out to other electricians, besides the one I googled Monday in anger and haven’t heard back from. Or, I could take the recommendation of a friend of a friend and call (ick) a guy who doesn’t come with a company name so I can’t do my pre-appointment scheduling research.
After a few days to chill out, I ultimately decided to give them another try. One email to Sam and Mike was scheduled to come out today. Hubby was left with a sizable list of needs, wants, and questions, here’s hoping that it gets put to good use today. If not, well our insurance premiums just went up so maybe it would be one less thing to pay for in the immediate future.